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Janet is the manager of a popular deli and coffee shop in a busy downtown shopping area. Overall the shop does well but recently she has seen some of her expenses increase, including both supplies and overtime. She has a good team of employees and doesn't want to lose any of them if she decides to make changes. However, she knows that there are opportunities for her to make some changes to how their jobs are designed in order to be more efficient and save costs. If you were Janet, which approach to job design would you take and why? Include the rational for why you chose the approach that you did.
Webrooming
The practice of examining products online and then buying them in a store.
Immediate Possession
The right or condition of having or receiving something without delay or without any intervening time.
Online Consumers
Individuals or entities that purchase goods or services over the internet.
Workday Shopping
The practice of shopping during conventional work hours, facilitated by online retail platforms and changing work patterns.
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