A Telephone Screening Interview Would Be Most Suitable If You

question 44

Multiple Choice

A telephone screening interview would be most suitable if you were recruiting for:

• A) an assembly worker.
• B) a data entry clerk.
• C) a receptionist.
• D) a dental assistant.
• E) a store manager.

---

Definitions:

Empathy

Understanding another person’s point of view.

Emotional Intelligence

The capacity to identify, comprehend, regulate, and employ personal emotions constructively for successful communication, sympathizing with people, navigating obstacles, and resolving disputes.

Anger Management

Techniques and strategies used to control and direct one's anger constructively.

Conditioning

A process of behavior modification by which a subject comes to associate a desired behavior with a previously unrelated stimulus.