Which of the Following Questions Could Be Considered a Situational

question 77

Multiple Choice

Which of the following questions could be considered a situational interview question for a receptionist position?

• A) You have one caller on hold, are speaking with another on the other line, a delivery person walks into the lobby needing you to sign for a package, and another individual arrives for an appointment. What do you do first, second, and so on?
• B) Describe a time when you had to calm down an upset caller. How did you redirect them, what was the outcome and what would you have done differently?
• C) Explain what excellent customer service means do you and describe a time when you provided it.
• D) Tell me about a time when you made an error on an important project or report. What was the error, who brought it to your attention and how did you correct it?
• E) Describe a coworker with whom you do not get along very well. Why and what do you do to manage your work relationship?

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Definitions:

Authoritarian

Describes a governing or leadership style characterized by strict obedience to authority, often at the expense of personal freedom.

Permissive

A term often used in parenting or leadership styles that allow for freedom and lack strict rules or structure.

Western Parents

A generalized term often referring to parenting styles traditionally seen in Western cultures, emphasizing independence and self-expression.

Obedience

The act of following orders or directions from someone in authority, often studied in the context of social psychology.