All Telephone Operators at an Organization Are Provided with ________

question 64

Short Answer

All telephone operators at an organization are provided with ________ training which teaches them customer service skills and appropriate telephone etiquette.

Understand the concepts of agency, principals, and the liability of principals for agents' actions.

Grasp the legal consequences of different types of principals (disclosed, partially disclosed, undisclosed).

Recognize the consequences of an agent's actions on the principal's liability, including in tort and contract scenarios.

Understand the principle of respondeat superior and its application.

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Definitions:

Stress in Workplace

The physical and emotional responses that occur when the requirements of the job do not match the capabilities, resources, or needs of the worker.

Productivity

The efficiency at which an individual, company, or economy can transform resources into goods, measured by the output per time period.

Creative

The ability or quality of generating innovative ideas, approaches, or solutions.

Emotional Intelligence

The skill to recognize, regulate, and articulate emotions while dealing with others in a considerate and empathetic way.