Ellen's Job as Receptionist Primarily Involves Answering the Phones for a Busy

question 23

Multiple Choice

Ellen's job as receptionist primarily involves answering the phones for a busy law office. In addition she types correspondence, maintains files, keeps inventory and orders office supplies, and also provides coverage when the executive secretary is off periodically. Based on this information how might you most likely weight each of her job dimensions?

• A) Phones 85%, Clerical work 5%, Supplies 5%, Coverage 5%
• B) Phones 30%, Clerical work 50%, Supplies 5%, Coverage 15%
• C) Phones 60%, Clerical work 25%, Supplies 10%, Coverage 5%
• D) Phones 25%, Clerical work 25%, Supplies 25%, Coverage 25%
• E) Phones 50%, Clerical work 10%, Supplies 35%, Coverage 5%

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Definitions:

Emotions

Complex psychological states involving physiological arousal, expressive behaviors, and conscious experience.

Effective Leader

A person who can inspire and guide others towards achieving a goal, often by embodying the vision and values of the organization.

Reward

A benefit or return given in recognition of someone's effort, service, or achievement.

Leadership

The process of influencing and guiding individuals or groups to achieve common goals.