Jason Is One of Your Best Mechanics

question 96

Essay

Jason is one of your best mechanics. He is very knowledgeable and other employees use him as a resource when they need to learn something or need information about parts and how they work. Customer feedback about him has always been positive, focusing on how well he explains the work he has done and being open and patient when customers have questions. However, Jason seems to lack initiative and motivation. He does only the specific tasks assigned to him and does not seek out other work when he is done with an assignment. He does not clean up his work area as expected at the end of his shift, but rather leaves it for the next person to deal with. He has a bit of an "attitude" because he knows he is knowledgeable and feels as though he should not have to perform some of the lower level administrative or clean up tasks required of the job. How would you approach providing feedback to Jason?

---

Definitions:

Means-Ends Chain

A cognitive process that helps in understanding how actions are connected to outcomes, emphasizing the relationship between an individual's means to achieve an end.

Best-In-Class Companies

Firms recognized as being the top performers within their industry or sector, often characterized by superior performance, innovation, and ethics.

Internal Benchmarking

The process of comparing practices, processes, or performance metrics within an organization to identify best practices and improve efficiency, quality, or performance.

Best Practices

Things people and organizations do that lead to superior performance.