Which of the Following Perspectives Is NOT Considered in the Balanced

question 43

Multiple Choice

Which of the following perspectives is NOT considered in the balanced scorecard?

• A) customer
• B) financial
• C) innovation and learning
• D) government
• E) internal business

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Definitions:

Total Quality Management

An organizational management philosophy aimed at embedding awareness of quality in all organizational processes.

Organisation-Wide Commitment

A collective dedication across all levels of an organization to achieve shared goals or missions, often requiring unified effort and collaboration.

Continuous Improvement

Involves always searching for new ways to improve operations quality and performance.

Quality Control

Checks processes, materials, products and services to ensure that they meet high standards.