Which of the Following Is True About Customer Relationship Management

question 92

Multiple Choice

Which of the following is true about customer relationship management?

• A) It relies solely on information from internal sources.
• B) Its aim is to maximize profit margins.
• C) Its aim is to increase the efficiency of each customer transaction.
• D) Its aim is to maximize profitable customer relationships.
• E) It relies solely on information from external sources.

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Definitions:

Email Signature

A block of text automatically appended at the bottom of an email message containing the sender's contact information and sometimes, a legal disclaimer.

Personalization

The process of tailoring content, recommendations, or experiences to individual users or consumers based on their preferences or behavior.

Subject Field

A specific area of knowledge or study.

Content Curation Sites

Online platforms that select, organize, and present content from various sources around particular themes or interests.