What Has Been the Greatest Contribution to the Decrease in Accidental

question 44

Multiple Choice

What has been the greatest contribution to the decrease in accidental fatalities for children?

• A) More availability of baby-proofing items
• B) Laws that require that children be restrained while riding in a motor vehicle
• C) Laws that require children to sit in the back seat of an automobile
• D) Better parental monitoring due to education campaigns targeted toward parents

Apply principles of constructive criticism in revising communications.

Detail the essential components of a claim refusal letter.

List guidelines for developing the reasons section of a bad-news message.

Discuss techniques for subordinating refusal in a bad-news message and circumstances under which the deductive approach is appropriate in delivering bad-news messages.