The Internal Response That Customers Have to All Aspects of an Organization

question 49

Multiple Choice

The internal response that customers have to all aspects of an organization and its offerings is referred to as

• A) customer experience.
• B) relationship marketing.
• C) internal customer audit.
• D) internal marketing.
• E) customer relationship management.

---

Definitions:

Kohlberg's Stage Theory

A theory of moral development proposed by Lawrence Kohlberg, suggesting that moral reasoning develops through a series of stages, from pre-conventional to conventional to post-conventional levels.

Moral Reasoning

The process of determining what is right and wrong in a given situation, often influenced by cultural, personal, and societal norms.

Conceptually Problematic

Refers to ideas or theories that are difficult to understand, define, or apply due to vague or abstract premises.

Arnett

Refers to Jeffrey Jensen Arnett, a psychologist known for his work on emerging adulthood and development.