The Internal Response That Customers Have to All Aspects of an Organization

question 49

Multiple Choice

The internal response that customers have to all aspects of an organization and its offerings is referred to as

• A) customer experience.
• B) relationship marketing.
• C) internal customer audit.
• D) internal marketing.
• E) customer relationship management.

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Definitions:

Accidental Knowledge

Information or insights gained unintentionally or without specific intent to learn.

Conditioned Response

A learned reaction or behavior to a specific stimulus as a result of conditioning or training.

Conditioning Trial

An experimental setup in classical conditioning where a neutral stimulus is paired with an unconditioned stimulus until the neutral stimulus alone elicits a conditioned response.

Voluntary Action

An activity or action undertaken by an individual out of free will, without external compulsion or coercion.