Customers' Perceptions Are of Vital Importance to an Organization

question 176

Multiple Choice

Customers' perceptions are of vital importance to an organization.Customer ________ can be measured with surveys or by the number of customer complaints an organization receives.

• A)satisfaction
• B)welfare
• C)lifetime benefit
• D)value
• E)responsibility

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Definitions:

Reliable Transportation

Transportation means that consistently provides safe and timely conveyance from one place to another.

Approach-Avoidance Conflict

A psychological conflict that occurs when a single situation or goal has both attractive and unattractive aspects.

Fears

Emotional responses to perceived dangers or threats, causing anxiety or apprehension.

Overweight

Having more body fat than is optimally healthy, usually defined by a Body Mass Index (BMI) over 25.