Geek Squad Set Out to Provide Timely and Effective Help

question 74

Multiple Choice

Geek Squad set out to provide timely and effective help with all computing needs regardless of the make, model, or place of purchase. Employees were called "agents" and wore uniforms with a Geek Squad logo to create a "humble" attitude that was not threatening to customers. Agents could also be identified by

• A) their required crew cuts or ponytails.
• B) their black-and-white vehicles with the logo on the door.
• C) the tablet devices they constantly carry.
• D) pocket protectors and faux black glasses, used to play up the theme.
• E) the location consumers could find them in the store, an actual freestanding "shack."

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Definitions:

Instrument Tray

A sterile setup used by healthcare providers to organize and store surgical instruments and medical supplies during a procedure.

Scalpel Blade

A small, sharp blade used in surgery for making incisions, typically attached to a scalpel handle.

Swaged Needle

A suturing needle that has the suture material permanently attached to the needle.

Sterile Equipment

Medical tools and devices that have been treated to remove all forms of bacteria, viruses, and other pathogens to prevent infection.