Inconsistency of Services Refers to the Fact That

question 67

Multiple Choice

Inconsistency of services refers to the fact that

• A)there is no regulation of service industries in terms of basic standards of quality.
• B)the quality of service provided by a firm is often inconsistent with its image.
• C)the performance of one employee may vary from the performance of another employee even though the same firm employs both.
• D)training and standardization of service delivery procedures cannot be accomplished.
• E)services have a varying degree of durability.

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Definitions:

Auditory Nerve

The cranial nerve that transmits sound information from the inner ear to the brain.

Place Theory

A theory in hearing that suggests different areas of the cochlea are activated by different frequencies of sound, contributing to the perception of pitch.

Basilar Membrane

A structure in the inner ear that plays a key role in the sense of hearing by vibrating in response to sound.

High-Frequency

Pertains to occurrences, signals, or phenomena that have a high rate of repetition or occurrence within a given time frame, often used in the context of electromagnetic waves or sound.