The Two Basic Components of a Customer's Evaluation of a Service

question 22

Multiple Choice

The two basic components of a customer's evaluation of a service are

• A)expectations and customer contact.
• B)expectations and experience.
• C)intangibility and inconsistency.
• D)experience and credence.
• E)inconsistency and inseparability.

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Definitions:

Government

An organization or system through which a community, state, or nation is governed, including the making and enforcement of laws, and the administration of public policy.

Politics

The activities, actions, and policies used to gain and hold power in government or to influence the government's decisions and actions.

Dealignment Theory

The theory that suggests a decline in the political influence of pre-existing social groups and the rise of individual voter choice.

Electoral Stability

The condition in which an electoral system maintains consistent patterns in voter behavior and party strength over time.