Many Services Depend on ________,One of the Seven Ps of Services,for

question 103

Multiple Choice

Many services depend on ________,one of the seven Ps of services,for the creation and delivery of the customer service experience.

• A)people
• B)profitability
• C)process
• D)productivity
• E)physical environment

---

Definitions:

Glass

A hard, brittle, transparent or translucent material made by fusing sand with soda, lime, and sometimes other ingredients; used widely in windows, bottles, and countless other objects.

Clot Activator

A substance used in blood collection tubes that accelerates the blood clotting process, facilitating serum separation for various types of assays.

Gel Separator

A component in blood collection tubes that forms a physical barrier between serum or plasma and blood cells during centrifugation.

Sterile Technique

A collection of detailed methods and steps executed in strictly regulated environments to reduce the risk of contamination by harmful microorganisms.