A Customer Contact Audit Refers to

question 138

Multiple Choice

A customer contact audit refers to

• A) the initial contact between a service provider and the ultimate consumer.
• B) a flowchart of the points of interaction between a consumer and a service provider.
• C) a method of consumer evaluation of service quality and consistency.
• D) an estimation of demand based on service forecasting techniques.
• E) a systematic assessment of a service provider's objectives, strategies, and performance in terms of social responsibility.

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Definitions:

Relationship Skills

Abilities important for forming, maintaining, and enhancing interpersonal relationships, including communication, empathy, and conflict resolution.

Boardroom

A room where a board of directors meets for its official business and decision-making processes.

Shop Floor

Refers to the production area of a manufacturing facility where goods are actually produced or assembled.

Giving Definition

The act of providing a clear, concise, and specific meaning or explanation of a concept, term, or phenomenon.