Recent Surveys of Consumers Have Indicated That While Customers of Many

question 214

Multiple Choice

Recent surveys of consumers have indicated that while customers of many services are interested in being "relationship customers," they require that the relationship be balanced in terms of

• A)honesty,a lack of prejudice,and empathy.
• B)loyalty,benefits,value,kinds of connections,and respect for privacy.
• C)loyalty,honesty,and integrity.
• D)financial benefits,product benefits,and preferential treatment.
• E)financial benefits,product benefits,and personal benefits.

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Holmes Report

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