Service Organizations Must Manage the Availability of the Offering, in Part

question 95

Multiple Choice

Service organizations must manage the availability of the offering, in part so that

• A) marginal costs exceeds marginal revenues.
• B) service encounters can identify planning gaps.
• C) demand matches capacity over the duration of the demand cycle.
• D) the price elasticity of demand is unitary.
• E) the service experience is consistent with the sharing economy standards of the organization's industry.

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Definitions:

Blind

Refers to an experimental design where the participants do not know certain critical aspects of the study to prevent bias.

Visual Images

Representations of objects, scenes, or ideas in a visual format, typically perceived through sight.

Occipital Lobe

The rearmost lobe in each cerebral hemisphere of the brain, responsible for processing visual information.

Sexual Arousal

The physiological and psychological state of being awakened to sexual desire, often accompanied by physiological changes such as increased blood flow to genital areas.