Companies Such as Hewlett-Packard and Frito-Lay Routinely Monitor ________ to Gain

question 114

Multiple Choice

Companies such as Hewlett-Packard and Frito-Lay routinely monitor ________ to gain insights into customer complaints and suggestions.

• A)blogs
• B)wikis
• C)single entry e-diaries
• D)avatars
• E)email traffic

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Definitions:

Standard Deviation

Measures the amount of variation or dispersion from the average in a set of data, indicating consistency or variability across the data set.

Success Rate

A metric used to quantify the proportion of successful outcomes out of the total number of attempts or cases.

Poisson Distribution

A discrete probability distribution that expresses the probability of a given number of events occurring in a fixed interval of time or space.

Calls

Telecommunication connections initiated for communication, or financial options contracts granting the right, but not the obligation, to buy or sell at a set price.