Marks & Spencer Is a Well-Known British Department Store

question 140

Multiple Choice

Marks & Spencer is a well-known British department store.Customers from Chicago or Dallas can shop for clothing as easily as a person living in London.This shows how electronic commerce contributes to customer value through the creation of

• A)service utility.
• B)possession utility.
• C)form utility.
• D)possession and place utility.
• E)place utility.

Analyze the components and effectiveness of routine business requests and responses.

Understand the ethical and legal considerations in business communication, especially in providing credit information and handling claims.

Appreciate the role of acknowledgments and form messages in streamlining business communication processes.

Recognize the importance of tone, style, and specificity in writing persuasive and routine business messages.

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Definitions:

General Legal Competence

The basic ability to understand, participate in, and engage with legal processes.

CLA Exam

A certification test for legal assistants or paralegals to demonstrate their proficiency and professional competence.

APC Exam

A professional examination, potentially referring to the Assessment of Professional Competence, required in certain professions to assess one's ability to practise competently within that profession.

NALA

The National Association of Legal Assistants, a professional association for legal assistants and paralegals in the United States.