In a Five-Year Study, Researchers Conducted In-Depth Analysis of 160

question 14

Multiple Choice

In a five-year study, researchers conducted in-depth analysis of 160 companies and more than 200 management tools and techniques. What was their principal finding?

• A) Supply chain management was the most critical element in stellar business performance.
• B) Customer relationship management was more effective than product development.
• C) The Internet was more effective in terms of long-term sales success than the use of retail outlets or direct marketing tactics such as catalogs.
• D) Three major management tools-supply chain management, customer relationship management, and the use of an intranet-were equally beneficial in terms of business performance.
• E) Individual management tools and techniques had no direct relationship to superior business performance in the companies that were studied.

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Definitions:

Epigenetic Differences

Variations in gene expression caused by mechanisms other than changes in the DNA sequence, often influenced by environmental factors.

Childhood Abuse

A term referring to any form of physical, sexual, emotional maltreatment or neglect of a child by a caregiver or other person that results in harm or potential harm.

Amygdala

A region of the brain within the temporal lobe, involved in the processing of emotions such as fear, anger, and pleasure.

EEG

Short for electroencephalography, a non-invasive method used to record the electrical activity of the brain.