A Patient Who Sustained a T1 Spinal Cord Injury a Week

question 8

Multiple Choice

A patient who sustained a T1 spinal cord injury a week ago refuses to discuss the injury and becomes verbally abusive to the nurses and other staff. The patient demands to be transferred to another hospital, where "they know what they are doing." The best response by the nurse to the patient's behavior is to

• A) ask for the patient's input into the plan for care.
• B) clarify that abusive behavior will not be tolerated.
• C) reassure the patient that the anger will pass and rehabilitation will then progress.
• D) ignore the patient's anger and continue to perform needed assessments and care.

---

Definitions:

FAB

An acronym for Features, Advantages, and Benefits, a sales and marketing strategy focusing on the product's aspects and their value to the customer.

SELL Sequence

A structured approach in sales that typically includes steps such as Show features, Explain advantages, Lead into benefits, and Let the customer talk.

Business Proposition

An offer or plan proposed by a business to provide certain products or services with the aim of generating value or profit.

Marketing Plan

A comprehensive document outlining a company's strategy for promoting and selling its products or services to its target market.