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Sometimes When One Calls a Customer Service Center, One Is

question 125

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Sometimes when one calls a customer service center, one is put on hold; one does not know how long it will be before the holding behavior is reinforced by the response of an associate, and it doesn't matter what one does in the meantime. Holding a phone line is reinforced on a _____ schedule.


Definitions:

Philosophical

Pertaining to or involving the study of the fundamental nature of knowledge, reality, and existence.

Tentative Statement

A provisional or uncertain declaration, subject to further confirmation or examination.

Variables

Elements, factors, or conditions that can change and affect the outcome of research or experiments.

Hypothesis

A proposed explanation for a phenomenon, made as a starting point for further investigation, which can then be tested through experimentation or observation.

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