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When people are asked which is more common, death by homicide or death by stroke, they often choose homicide because they hear about more murders than they do about strokes. In this instance, people are led astray in their judgments by:
Process Reengineering
The fundamental rethinking and radical redesign of business processes to achieve dramatic improvements in critical contemporary measures of performance, such as cost, quality, service, and speed.
Customer Satisfaction
The degree to which a product or service meets or exceeds the customer's expectations.
Customer Needs
The requirements or desires of consumers that companies aim to meet with their products or services.
Process Reengineering
The radical redesign of core business processes to achieve dramatic improvements in productivity, efficiency, and quality.
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