A Customer Who Notices Dirty Silverware and a Dirty Floor

question 20

Multiple Choice

A customer who notices dirty silverware and a dirty floor in his/her favorite restaurant and loses his/her appetite has been influenced by which of the following components of the servuction model?

• A)servicescape
• B)organization and systems
• C)other customers
• D)contact personnel
• E)service providers

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Definitions:

Ornithophobia

An abnormal and irrational fear of birds, often resulting in avoidance behavior and distress in the presence of birds.

Behavioral Treatment

A range of therapeutic interventions aimed at modifying maladaptive behaviors through learning principles, such as reinforcement, to improve mental health and functionality.

Caged Birds

Birds that are kept in captivity inside cages, often as pets, which may impact their behavior and physical health.

Modeling

Process of learning behaviors by imitating others, especially authority figures or people like oneself.