Of the Four Unique Service Characteristics That Distinguish Goods from Services,the

question 30

Multiple Choice

Of the four unique service characteristics that distinguish goods from services,the one that is the primary source of the other three characteristics is:

• A)intangibility.
• B)inseparability.
• C)homogeneity.
• D)perishability.
• E)heterogeneity.

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Definitions:

RCMP

The Royal Canadian Mounted Police, the federal and national police service of Canada, responsible for enforcing law and order throughout the country.

Uber

A multinational ride-hailing company that offers services like car rides, food delivery, and a courier service through its mobile app.

General Motors

An American multinational corporation that designs, manufactures, markets, and distributes vehicles and vehicle parts.

Harassment

Unwanted conduct affecting the dignity of individuals or groups, which may create an intimidating, hostile, degrading, humiliating or offensive environment.