Possible Solutions That Firms Use to Minimize the Problems Caused

question 27

Multiple Choice

Possible solutions that firms use to minimize the problems caused by inseparability include all of the following except:

• A)the careful selection of service employees.
• B)the management of service consumers.
• C)the use of multisite locations to distribute services.
• D)the training of public contact personnel.
• E)appealing to market segments with different demand patterns.