The Postpurchase Model in Which Consumers Evaluate Services by the Amount

question 30

Multiple Choice

The postpurchase model in which consumers evaluate services by the amount of influence they have over the service encounter is the:

• A)role congruence model.
• B)perceived-control model.
• C)expectancy disconfirmation model.
• D)script perspective.
• E)servuction model.

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Definitions:

Font Styles

Variations in the appearance of printed text, including factors such as typeface, size, and weight.

Colors per Slide

An aspect of presentation design referring to the number and type of colors used on a single slide to enhance visual appeal.

Statistics

The science of collecting, analyzing, interpreting, and presenting data.

Rounded Off

To complete or finish something in a satisfactory or polished manner.