All of the Following Are Behaviors by Which Service Employees

question 23

Multiple Choice

All of the following are behaviors by which service employees attempt to reduce their role stress except:

• A)engaging the customer.
• B)engaging in a people-processing mode (robotism).
• C)using physical symbols in their office to regain some sense of control.
• D)engaging in service sabotage.
• E)none of these are exceptions.