All of the Following Are Behaviors by Which Service Employees

question 23

Multiple Choice

All of the following are behaviors by which service employees attempt to reduce their role stress except:

• A)engaging the customer.
• B)engaging in a people-processing mode (robotism).
• C)using physical symbols in their office to regain some sense of control.
• D)engaging in service sabotage.
• E)none of these are exceptions.

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Definitions:

Proofreading

The process of reading texts to find and correct grammatical, typographical, or spelling mistakes.

First Draft

An initial version of a document or piece of work, often undergoing significant revisions or edits.

Proofreading Strategies

Techniques and methods used to carefully review and correct written material to ensure accuracy in grammar, spelling, punctuation, and formatting before finalizing the text.

Bottoms Up Proofreading Technique

A method of proofreading that involves starting from the end of a document and working backwards, reading each sentence in isolation to catch errors.