All of the Following Are Benefits Associated with Empowerment Except

question 17

Multiple Choice

All of the following are benefits associated with empowerment except:

• A)empowered employees are more customer focused and quicker in responding to customer needs.
• B)empowered employees are more likely to respond in a positive way to service failures and to engage in effective service recovery strategies.
• C)empowered front-line employees gain a false sense of power,in turn aiding the customer.
• D)empowered front-line service employees can be key to new service ideas and a cheaper source of market research than going to the consumer directly.
• E)empowered employees tend to feel better about their jobs and themselves,which is automatically reflected in the way they interact with customers.

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