All of the Following Are Roles of Middle Management Except

question 31

Multiple Choice

All of the following are roles of middle management except:

• A)enable the front-line providers to focus on customers and not be distracted.
• B)manage the crises.
• C)move the roadblocks to good service out of the way.
• D)relieve pressure by doing some of the front-line work.
• E)invest in technology and ensure foundations are in place that allow the front-line teams to do their work.

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Definitions:

Ethical Behavior

Conduct that is consistent with what society and individuals typically consider to be good values, including honesty, fairness, and integrity.

Corporate Culture

The shared values, practices, and goals that shape the identity and operations of a company, influencing its employees' behavior.

Committees

Groups of individuals designated to perform a specific function or address issues within an organization, often bringing together expertise from different areas.

Formal Groups

Structured groups within an organization, created deliberately to achieve specific objectives, characterized by defined roles and responsibilities.