Which of the Following Are Service Quality Measures

question 13

Multiple Choice

Which of the following are service quality measures?

• A)customer satisfaction
• B)desired service
• C)perceived service superiority
• D)perceived service adequacy
• E)perceived service superiority and perceived service adequacy

Explain the relationship between prices and economic activity.

Understand the factors contributing to inflation and its effects on an economy.

Comprehend the concept of productivity and its influence on living standards.

Explain the relationship between inflation and unemployment.

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Definitions:

Behaviorism

A theory of learning based on the idea that all behaviors are acquired through conditioning by interacting with the environment.

Operant Conditioning

A method of learning that employs rewards and punishments for behavior, encouraging the subject to associate certain actions with specific consequences.

Observation

The act of closely monitoring or taking notice of something or someone, often used as a method in scientific research and daily learning.

Respondent Conditioning

A form of learning in which an individual develops a reflexive response to a previously neutral stimulus by associating it with another stimulus that already elicits that response.