____ Is the Level of Service Quality a Customer Believes

question 38

Multiple Choice

____ is the level of service quality a customer believes is likely to occur.

• A)Desired service
• B)Predicted service
• C)Ideal service
• D)Adequate service
• E)Derived expectations

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Definitions:

Projected Sales

The estimated revenue that a company expects to generate from goods or services over a specific period.

Merchandise Purchases Budget

A financial plan that estimates the cost of goods that a retailer plans to buy over a certain period to maintain a desired inventory level.

Budgeted Cost

An estimated financial plan for expenditures over a specified period, often used for controlling costs.

Inventory Planning

The method of identifying the best amount and schedule of inventory to ensure it matches up with sales and production capabilities.