The ____ Gap Is the Difference Between the Service the Firm

question 35

Multiple Choice

The ____ gap is the difference between the service the firm promises to deliver through its external communications and the service it actually delivers to its customers.

• A)knowledge
• B)standards
• C)delivery
• D)communications
• E)service

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Definitions:

Foreign Key

In database management, a field in a table that is the primary key in another table, used to create and enforce a link between the tables.

Primary Key

A unique identifier for each record in a database table, used to ensure data integrity and facilitate indexing and retrieval of information.

Update Query

A database query that modifies the data in existing rows according to specified criteria without adding new data.

Design Grid

a framework of lines and columns used in design and layout to structure content, improve readability, and create a balanced appearance.