The SERVQUALassessment of a Firm's Competence,courtesy to Its Customers,and Security

question 5

Multiple Choice

The SERVQUALassessment of a firm's competence,courtesy to its customers,and security of its operations is the ____ dimension.

• A)tangibles
• B)employee satisfaction
• C)responsiveness
• D)assurance
• E)reliability

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Definitions:

Drugs

Substances used for medical treatment, either to alleviate symptoms or to cure diseases, but also can refer to illegal substances used for recreational purposes.

Gini Index

A measure of income inequality or wealth distribution within a nation, ranging from 0 to 1, with 0 representing perfect equality and 1 representing perfect inequality.

Inequality

The unequal distribution of resources, opportunities, and treatment among people based on various factors such as wealth, income, race, gender, and education.

Nations Worldwide

Refers to all sovereign states across the globe, each with its own government and defined territory.