Understanding the Customer Is a Critical Step Toward Minimizing or Completely

question 7

Multiple Choice

Understanding the customer is a critical step toward minimizing or completely eliminating the _____ gap.

• A)knowledge
• B)standards
• C)delivery
• D)communications
• E)confirmation

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Definitions:

Communication Barriers

Obstacles that prevent effective exchange of ideas or information, including language differences, cultural misunderstandings, and physical distances.

Lines Of Responsibility

The hierarchical structure within organizations that delineates who is responsible for what tasks.

Person-Role Conflict

A situation where an individual's personal values or beliefs are in conflict with the expectations or demands of their professional role.

Interrole Conflict

A psychological conflict that arises when the expectations of different roles assumed by an individual clash, creating stress and difficulty in fulfilling those roles satisfactorily.