Which of the Following Statements Pertaining to the SERVQUAL Scale

question 37

Multiple Choice

Which of the following statements pertaining to the SERVQUAL scale is correct?

• A)SERVQUAL compares perceptions to what customers would normally expect.
• B)SERVQUAL is a 22-item scale.
• C)SERVQUAL consists of four service quality dimensions.
• D)SERVQUAL compares perceptions to what a customer should expect from a firm that delivers high-quality services.
• E)SERVQUAL consists of one in-depth and two sub-sections of questions.

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Definitions:

AMT Depreciation

Depreciation methods and rates that apply for the Alternative Minimum Tax, a parallel tax system to ensure certain taxpayers pay a minimum amount of tax.

Regular Tax Depreciation

A deduction that allows taxpayers to recover the cost of property used in a business or held for the production of income, computed under the regular tax system.

Real Property

Land and anything permanently attached to it, such as buildings and structures, classified as immovable by law.

Depreciation Adjustment

An accounting method that allocates the cost of tangible assets over their useful life, affecting taxable income.