Services That Do Not Meet Customer Expectations Are Called

question 32

Multiple Choice

Services that do not meet customer expectations are called:

• A)service failures.
• B)critical incidents.
• C)servuction failures.
• D)service recoveries.
• E)instrumental complaints.

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Definitions:

Predetermined Overhead Rate

A rate used to apply manufacturing overhead to products or job orders, based on a predetermined formula.

Work in Process

Inventory that includes partially completed goods that are still undergoing manufacturing or production processes.

Cost of Goods Sold

The total cost associated with producing the goods sold by a business, including materials, labor, and manufacturing overhead.

Direct Labour-hours

The total number of hours worked by employees directly involved in the production process.