Categorize Each of the Following Service Failures into Its Appropriate

question 23

Multiple Choice

Categorize each of the following service failures into its appropriate main service failure category.
-disruptive customers

• A)core service failures
• B)failures relating to customerneeds and requests
• C)failures relating to unprompted/unsolicited employee actions

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Definitions:

Liability Policy

An insurance policy providing coverage against legal and financial responsibilities incurred as a result of causing injury to others or damaging property.

Professional Liability Policy

A type of insurance that provides coverage to professionals and firms against claims made by clients for negligence or other mistakes.

Tortious Conduct

Refers to behavior or actions that are unlawful under tort law, leading to liability for damages to a person or property.

Negligent Professional Conduct

The failure of a professional to act with the competence and care that is expected of those within their profession, resulting in harm or damage.