Categorize Each of the Following Service Failures into Its Appropriate

question 4

Multiple Choice

Categorize each of the following service failures into its appropriate main service failure category.
-a disabledindividual who isunable to gain access to the managing partner's office

• A)core service failures
• B)failures relating to customerneeds and requests
• C)failures relating to unprompted/unsolicited employee actions

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Definitions:

Governmental Actions

Decisions or interventions by government agencies that can affect the economy, businesses, and various segments of society.

International Assets

Financial or physical assets located in different countries from where an investor or company is based, adding diversification to an investment portfolio.

Absolute Purchasing Power Parity

A theory that suggests that in the absence of transaction costs and barriers to trade, identical goods should have the same price in different countries.

Forward Exchange Rate

The predetermined rate at which two currencies will be exchanged at a future date.