All of the Followingare Reasons Customers Make Noninstrumental Complaints Except

question 11

Multiple Choice

All of the followingare reasons customers make noninstrumental complaints except:

• A)to alter an undesirable state of affairs.
• B)to regain some control through indirect retribution.
• C)to solicit sympathy.
• D)to create the impression of being more intelligent and discerning.
• E)to release frustration.

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Definitions:

Operating

Refers to the day-to-day activities involved in running a business that are essential for generating revenue.

Financing

The process of providing funds for business activities, making purchases, or investing, including obtaining loans or issuing stocks.

Investing

Assigning financial resources with the aim of realizing a return or gaining profits.

Purchase of Stock

The act of buying shares in a company, either through a stock exchange or directly from the company.