The Component of Perceived Justice That Refers to the Outcomes

question 28

Multiple Choice

The component of perceived justice that refers to the outcomes associated with the service recovery process is referred to as ____ justice.

• A)social
• B)procedural
• C)interactional
• D)distributive
• E)ethical

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Definitions:

Source of Profit

The origin from which a business or economic activity generates earnings, often through the production of goods, provision of services, or investment activities.

Innovation

An idea that eventually takes the form of new, applied technology or a new production process.

Monopoly Power

The ability of a monopoly to dictate the terms of the market, including price and supply of a good or service, due to the lack of competition.

Biblical Prophets

Religious figures in the Bible who were said to have been called by God to deliver messages and guidance to people.