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Categorize each of the following service failures into its appropriate main service failure category.
-a customer who orders a hamburger medium rare and receives it well-done
Proficiency Test
An assessment designed to measure an individual's knowledge or ability in a particular area or field.
Content Validity
The extent to which a test or measurement accurately represents all aspects of the construct it intends to measure.
Title VII
Refers to Title VII of the Civil Rights Act of 1964, prohibiting employment discrimination based on race, color, religion, sex, or national origin.
Civil Rights Act
Legislation aimed at eliminating discrimination based on race, color, religion, sex, or national origin, and enforcing equal protection under the laws.
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