What Is the Key to Defection Management

question 19

Multiple Choice

What is the key to defection management?

• A)gathering customer information
• B)providing specific instructions above what to do with the information
• C)instructing employees in how to react to the information
• D)encouraging employees to respond to the information
• E)creating a zero defections culture within the firm

---

Definitions:

Mean

The arithmetic average of a dataset, found by adding all the numbers in the set and dividing by the count of numbers.

Standard Error

A statistical measure that describes the accuracy with which a sample distribution represents a population using the standard deviation.

Mean

The mean of a series of numbers, determined by dividing their total sum by the quantity of numbers in the series.

Confidence Interval

A range of values derived from sample statistics that is likely to contain the true population parameter with a given level of confidence.