Which One of the Following Service Audit Questions Does NOT

question 21

Multiple Choice

Which one of the following service audit questions does NOT belong within the profit and growth component?

• A)How does the firm define customer loyalty?
• B)Does the firm set employee retention goals?
• C)Does the firm measure profits from referrals?
• D)What proportion of funds are spent on customer retention as opposed to attracting new customers?
• E)When customers do not return,do we know why?

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Definitions:

Chronological Résumé

A résumé that lists what you did in a dated order, starting with the most recent events and going backward in reverse chronology.

Job Titles

Designations given to specific positions within an organization, defining the role, rank, or duties of the individual holding the position.

Networking

The act of connecting and building relationships with professionals or peers for career development or business opportunities.

Social Media

Digital platforms that allow users to create and share content or participate in social networking.