Stefania Is the Leader of a Self-Managed Work Team

question 4

Multiple Choice

Stefania is the leader of a self-managed work team.During a recent team meeting she challenged members to express themselves appropriately when making requests and providing feedback.This approach is best known as_________ .

• A)a cross training session
• B)a team building activity
• C)coordination training
• D)assertiveness training

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Definitions:

Employee Behaviour

The actions and conduct of individuals within an organization, impacting workplace productivity, culture, and morale.

HRM Effectiveness

Refers to the efficiency and impact of human resource management practices on improving employee performance and achieving organizational goals.

Customer Satisfaction

The measure of how products or services provided by a company meet or surpass customer expectations.

Controllable Cost

An expense over which a company or individual has the ability to manage or dictate the amount spent.