Judith Is Taking Back a Defective Item to a Store

question 299

Multiple Choice

Judith is taking back a defective item to a store and does not have her receipt.In speaking with the clerk, who is refusing to replace the item without a receipt, Judith simply restates her request in several polite ways without raising her voice.Her persistent restatement of her request is known as​

• A) ​the door-in-the-face technique.
• B) ​the "broken record."
• C) ​assertive rehearsal.
• D) ​overlearning.

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Definitions:

Flower Bud

An undeveloped or embryonic shoot containing a floral meristem that eventually opens into a flower.

Protects

To shield from danger, harm, or damage through preventative measures or actions.

Double Fertilization

In flowering plants, one sperm nucleus unites with the egg nucleus, and a second sperm nucleus unites with the polar nuclei of an embryo sac.

Polar Nuclei

Cells found within the ovule of flowering plants that fuse with one sperm cell to form the endosperm, providing nutrition to the developing embryo.