The Thinking Aloud Protocol, Which Compares People's Actual Performances to What

question 488

Multiple Choice

The thinking aloud protocol, which compares people's actual performances to what they are thinking, makes it possible to

• A) determine whether people will buy the product.
• B) create a telepresence within a design.
• C) fine-tune the details of a design.
• D) write the user manual and instructions for the machine.

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Definitions:

Passive-aggressive

A behavior pattern characterized by indirect resistance to the demands of others and an avoidance of direct confrontation.

Communication Style

The characteristic way in which an individual expresses themselves verbally and non-verbally when interacting with others.

Building Rapport

The process of establishing a connection or mutual understanding between two or more people, often used in the context of communication or negotiation.

Sympathy

The feeling of pity or sorrow for someone else's misfortune.