Of the Five Activities That Make a Firm Customer-Centric, Connection

question 22

Multiple Choice

 Of the five activities that make a firm customer-centric, connection involves

• A) helping employees at the firm develop the right skills needed to better serve customers.
• B) creating structural mechanisms at the firm that allow workers to organize their activities to focus more exclusively on creating value for customers.
• C) developing relationships with external partners to deliver greater value to customers.
• D) using informal methods such as culture and incentives to encourage people in the organization to come together in the spirit of serving customers.

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Definitions:

Workplace Hazard

Any potential risk to health and safety that exists within a workplace setting, which could cause harm to employees.

Strategic Planning

The process of defining a company's direction and making decisions on allocating its resources to pursue this strategy.

HR Functions

Encompasses the variety of roles and responsibilities managed by a Human Resources department, including recruitment, training, performance management, and employee relations.

Outsourced

The process of delegating certain tasks or services to external firms or individuals, rather than handling them in-house, often to reduce costs or access specialized skills.